It’s
not
exactly
news
that
most
lawyers
work
incredibly
hard
for
their
clients.
But
translating
that
work
into
positive
client
sentiment
is
another
story,
according
to
a
new
survey.
The
Legal
Client
Experience
Report
by
the
client
engagement
platform
Case
Status
reveals
that
72%
of
lawyers
describe
their
firm
as
“caring”
—
while
just
40%
of
clients
say
the
same.
One
reason
for
this
gap
may
be
law
firms’
lack
of
attention
to
client
sentiment.
While
66%
of
the
Fortune
1000
tracks
“net
promoter
score,”
for
example,
just
7%
of
surveyed
law
firms
do
the
same,
according
to
the
report.
“As
a
result,”
it
says,
“the
vast
majority
[of
law
firms]
lack
insight
into
who
their
promoters
and
detractors
are.”
First
reported
by
Law360
Pulse,
the
Legal
Client
Experience
Report
draws
on
a
survey
of
433
law
firm
clients,
a
survey
of
109
lawyers,
and
data
from
the
Case
Status
platform.
The
2025
Legal
Client
Experience
Report
[Case
Status]
Jeremy
Barker
is
the
director
of
content
marketing
for
Breaking
Media.
Feel
free
to email
him with
questions
or
comments.