Which
Biglaw
firms
are
most
beloved
by
general
counsel
for
their
superior
client
service?
In
2024,
with
few
rough
waters
for
firms,
it
was
generally
smooth
sailing
until
early
2025,
when
Trump
came
roaring
in
with
enough
executive
orders
and
policy
changes
to
make
lawyers’
heads
spin.
This
was
the
perfect
time
for
outside
counsel
to
show
their
corporate
clients
that
they
were
still
tops
when
it
came
to
client
service.
That
said,
the
BTI
Consulting
Group
recently
set
out
to
find
which
firms
handled
the
task
with
ease
in
its
latest
ranking,
the
Client
Service
A-Team.
In
case
you’re
unfamiliar
with
this
ranking,
it
measures
the
top
30
law
firms
corporate
counsel
identify
as
delivering
the
very
best
in
terms
of
client
service.
To
compile
the
ranking,
BTI
Consulting
spoke
with
more
than
300
in-house
decision-makers
who
were
asked
to
name
firms
that
excelled
in
17
different
client-service-related
activities,
including
important
things
like:
mobilizing
resources
quickly,
fielding
the
absolute
best
team,
quickly
assessing
the
situation,
a
commitment
to
help,
delivering
value
for
the
dollar,
client
focus,
and
understanding
the
client’s
business.
So,
which
firms
are
considered
the
best
of
the
best
when
it
comes
to
client
service?
Per
BTI
Consulting,
the
firms
that
made
the
latest
top
30
ranking
performed
9
to
15
times
better
than
the
typical
law
firm
in
terms
of
client
service.
As
the
report
notes,
“This
isn’t
just
about
good
work
–
it’s
about
building
trust
in
the
most
unpredictable
environment
in
decades.”
Here
are
the
30
firms
that
made
the Client
Service
A-Team,
whose
names
were
mentioned
most
often
across
all
categories:
1.
DLA
Piper
2.
Littler
3.
Kirkland
&
Ellis
4.
Ogletree
Deakins
5.
Cooley
6.
Baker
McKenzie
7.
McGuireWoods
8.
Morgan
Lewis
9.
Reed
Smith
10.
Troutman
Pepper
Locke
11.
Faegre
Drinker
12.
Morrison
&
Foerster
13.
Jones
Day
14.
Sidley
15.
Hogan
Lovells
16.
Skadden
17.
Duane
Morris
18.
Dentons
19.
King
&
Spalding
20.
Latham
&
Watkins
21.
Ropes
&
Gray
22.
Gibson
Dunn
23.
Greenberg
Traurig
24.
Arnold
&
Porter
25.
ArentFox
Schiff
26.
Fox
Rothschild
27.
Baker
Donelson
28.
Davis
Polk
29.
Maynard
Nexsen
30.
McDermott
Will
&
Emery
DLA
Piper
is
now
the
leader
of
the
Client
Service
30
for
the
first
time
ever,
after
kicking
Kirkland
&
Ellis
out
of
the
top
spot.
Meanwhile,
four
firms
—
Jones
Day,
McGuireWoods,
Morgan
Lewis,
and
Skadden
—
are
celebrating
being
in
the
Client
Service
30
for
a
decade
running.
Excellent
work
on
a
job
well
done
for
years
on
end.
If
attorneys
at
your
firm
make
more
of
an
effort
to
better
understand
your
clients’
businesses,
then
you
may
find
your
place
of
work
on
this
list
next
time
around.
Congratulations
to
all
30
firms
that
made
it
to
the
highest
ranks
of
the
Client
Service
A-Team.
You’ve
proven
yourselves
to
be
outstanding
when
it
comes
to
making
corporate
clients
happy,
and
that’s
worth
celebrating.
Clients
Single
Out
the
Law
Firms
Best
at
Client
Service
Performance
[Mad
Clientist
/
BTI
Consulting
Group]
Staci
Zaretsky is
a
senior
editor
at
Above
the
Law,
where
she’s
worked
since
2011.
She’d
love
to
hear
from
you,
so
please
feel
free
to
email
her
with
any
tips,
questions,
comments,
or
critiques.
You
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on LinkedIn.