Two
San
Francisco-based
AI
rivals
—
Anthropic
and
OpenAI,
the
makers
of
the
widely
used
large
language
models
Claude
and
ChatGPT,
respectively
—
both
announced
major
pushes
into
healthcare
in
the
days
leading
up
to
this
year’s
J.P.
Morgan
Healthcare
Conference.
Last
Wednesday,
OpenAI
unveiled
ChatGPT
Health,
a
dedicated
health
experience
within
ChatGPT
that
combines
a
user’s
personal
health
information
with
the
company’s
AI
with
the
promise
of
helping
people
better
manage
their
health
and
wellness.
The
next
day,
the
company
launched
OpenAI
for
Healthcare,
which
is
a
suite
of
AI
tools
designed
to
help
healthcare
providers
reduce
administrative
burnout
and
improve
care.
On
Sunday,
Anthropic
made
a
healthcare
splash
of
its
own
by
announcing
a
new
suite
of
Claude
tools.
The
company
is
releasing
new
agent
capabilities
for
tasks
like
prior
authorization,
healthcare
billing
and
clinical
trial
workflows,
as
well
as
letting
users
connect
and
query
their
personal
medical
records
to
get
summaries,
explanations
and
guidance
for
doctor
visits.
Both
companies
are
staking
their
claim
in
healthcare
AI,
but
each
is
charting
a
slightly
different
path.
Product
scope
and
positioning
In
October,
Anthropic
rolled
out
Claude
for
Life
Sciences,
which
serves
as
a
chatbot-style
research
partner
for
biotech
teams.
This
week’s
announcement,
Claude
for
Healthcare,
builds
on
this
initial
foray
into
healthcare
by
expanding
Claude’s
capabilities
to
support
hospitals,
payers
and
patients.
OpenAI’s
ChatGPT
Health
is
a
consumer-oriented
experience
inside
ChatGPT
that
connects
to
personal
medical
records
and
wellness
apps.
The
company
separately
launched
OpenAI
for
Healthcare,
which
is
focused
on
servicing
clinicians,
healthcare
administrators
and
medical
researchers.
OpenAI’s
enterprise
and
consumer
elements
are
related
but
distinct
products
with
different
access
paths,
whereas
Anthropic
is
blending
industry
and
consumer
tools
within
a
single
platform.
Use
cases
Both
Anthropic
and
OpenAI
released
tools
to
help
the
everyday
consumer
better
understand
their
personal
health
journey.
As
for
tools
designed
specifically
with
healthcare
organizations
in
mind,
Claude
can
assist
with
administrative
and
operational
tasks
such
as
prior
authorization,
billing,
coding,
claims
validation,
provider
verification
and
CMS
policy
lookups.
The
platform
also
supports
life
sciences
and
clinical
trial
workflows,
such
as
protocol
drafting,
data
monitoring
and
recruitment.
OpenAI
said
its
healthcare
tools
are
designed
to
help
clinicians
and
healthcare
administrators
with
tasks
like
documentation,
prior
authorization,
clinical
reasoning,
evidence
synthesization
and
day-to-day
operational
workflows.
Access
and
customers
ChatGPT
Health
is
not
immediately
available
to
everyone
—
OpenAI
is
rolling
out
access
via
a
waitlist
for
users.
For
the
OpenAI
for
Healthcare
offering,
early
health
system
partners
have
begun
to
pilot
the
platform,
including
Cedars-Sinai,
HCA
Healthcare,
Baylor
Scott
&
White
Health
and
Boston
Children’s
Hospital.
Anthropic’s
Pro
and
Max
subscribers
can
already
connect
their
medical
records
and
query
them
in
Claude.
Healthcare
organization
customers
include
Banner
Health,
Sanofi,
Novo
Nordisk,
Heidi
Health,
Elation
Health
and
Viz.ai.
Personal
health
data
integration
Anthropic
has
direct
data
integrations
with
HealthEx
and
Function
Health
—
and
it
said
that
Apple
Health
and
Android
Health
Connect
integrations
are
coming
soon.
The
startup
specified
that
personal
data
is
not
used
for
model
training
and
users
can
revoke
access.
ChatGPT
Health
lets
users
connect
their
medical
records
and
wellness
apps,
such
as
Apple
Health
and
MyFitnessPal,
and
OpenAI
also
emphasized
privacy
and
the
separation
of
health
data
from
other
ChatGPT
memory
and
training.
Photo:
ChatGPT