HARARE
–
Budget
airline
Fastjet
Zimbabwe
has
issued
a
public
apology
to
its
customers
after
a
spate
of
recent
flight
delays
and
cancellations
disrupted
travel
schedules,
admitting
that
its
usually
strong
on-time
record
had
slipped.
In
an
open
letter
to
passengers
and
business
partners
on
Thursday,
the
airline
said
its
on-time
performance
—
long
considered
one
of
the
best
in
the
region
—
had
fallen
short
of
expectations
in
recent
weeks.
“We
have
delayed
you
and,
in
some
cases,
amalgamated
flights,
resulting
in
disappointing
you,
our
valued
customers.
For
this,
we
are
sorry,”
said
Fastjet
spokesperson
Nunurai
Ndawana.
The
airline,
which
this
week
marked
its
10th
anniversary
since
launching
operations
on
October
28,
2015,
said
it
was
taking
corrective
measures
to
restore
reliability.
“Several
issues
within
and
beyond
our
control
have
caused
these
disruptions.
Our
teams
are
working
on
corrective
and
remedial
actions
to
address
these
challenges,”
the
company
said.
Fastjet
pledged
to
“regain
customers’
trust”
and
return
to
the
service
standards
that
helped
it
earn
a
reputation
for
punctuality.
The
carrier
operates
domestic
and
regional
routes
from
Harare,
Bulawayo
and
Victoria
Falls,
and
is
celebrating
a
decade
in
Zimbabwe’s
skies
this
week.